---
title: "Resolving \"Something went wrong\" Error"
description: "Steps to resolve the \"Something went wrong (add customer)\" error. Learn how to retry and check your network connection to add or search for a customer."
---

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1. [Order and Pay](https://customers.aioapp.com/knowledgebase?hsLang=en)
2. [POS](https://customers.aioapp.com/knowledgebase/pos?hsLang=en)
3. [Fixing Customer Creation Issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#fixing-customer-creation-issues)

# Resolving "Something went wrong" Error

## What This Means

**This error occurs because the add or search customer API failed. The system was unable to send or retrieve customer details from the server.** 

### **How to Fix It**

To resolve the failure and add or find the customer profile, follow these exact steps:

1. **Retry action:** Attempt to add or search for the customer again to see if it was a temporary glitch.
2. **Check connection:** If it keeps failing, check your network connection to ensure device connectivity.
3. **Re-submit:** Once a stable connection is confirmed, re-submit the customer search or addition request.

---

#### **Still Need Help?**

If you have retried and checked your network connection, but the system continuously displays "Something went wrong (add customer)," please contact our Support Team for further assistance. 

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