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Resolving Duplicate Phone Number Registration Errors

What This Means

This error occurs because the phone number entered is already registered in the system. Each phone number can only be linked to a single customer account.

How to Fix It

To handle a phone number that is already associated with an existing account, follow these exact steps:

  1. Inform the customer: Advise the customer that their phone number is already attached to an active profile.
  2. Use existing profile: Ask the customer to log in with their existing account instead of creating a new one.
  3. Proceed with transaction: Continue processing the order or action under the existing logged-in profile.

Still Need Help?

If the customer is unable to access their account or believes this is an error, please contact our Support Team for further assistance.