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Fixing Discount Application API Failure Errors

What This Means

This error occurs because the discount apply API failed. The system was unable to communicate with the backend service to process and apply the discount to the transaction. 

How to Fix It

To retry applying the discount, follow these exact steps:

  1. Acknowledge the error: Review the "Failed to apply discount!" notification on your screen.
  2. Navigate back: Exit the error message screen and go back to the previous screen.
  3. Retry discount: Attempt to apply the discount again to trigger the processing call.

Still Need Help?

If you have gone back and tried applying the discount again, but the discount apply API continues to fail, please contact our Support Team for further assistance.