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Resolving Failed Ticket Loading Errors

What This Means

This error occurs because the app couldn't load the list of orders/tickets. The mPOS system failed to retrieve existing transaction or open ticket data from the server. 

How to Fix It

To reload your tickets and restore order visibility, follow these exact steps:

  1. Check internet connection: Verify that your mPOS device has an active Wi-Fi or cellular network connection.
  2. Refresh list: Pull down on the ticket screen or tap the refresh button to attempt reloading the orders.
  3. Restart application: If the problem continues, fully close and restart the mPOS app.

Still Need Help?

If you have verified network connectivity, refreshed, and restarted the app, but tickets still fail to load, please contact your Support Team for further backend assistance.