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Resolving Failed Receipt Printing Errors

What This Means

This error occurs because the printer didn't respond or couldn't print. The mPOS app is unable to establish communication with the thermal receipt printer or the printer encountered a physical hardware issue. 

How to Fix It

To resolve the printing issue and produce a physical receipt, follow these exact steps:

  1. Verify printer status: Check that the printer is powered on, connected to the network or device, and has paper loaded correctly.
  2. Retry printing: Tap the print button again on your mPOS screen to resend the job.
  3. Restart printer: If it still fails, power off the printer, wait 5 seconds, turn it back on, and try printing again.

Still Need Help?

If you have verified paper, network connections, and restarted the hardware, but the printer still fails to respond, please contact your Support Team for further hardware troubleshooting.