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Resolving Reader Connection Errors

What This Means

This error occurs because the app lost its connection to the card reader. The mPOS application cannot currently communicate with the payment hardware to process transactions.  

How to Fix It

To restore the connection to your card reader, follow these exact steps:

  1. Allow automatic reconnect: Wait a moment for the app to reconnect to the reader automatically.
  2. Toggle Bluetooth: If it doesn't reconnect, turn Bluetooth off and on again on your device settings.
  3. Reset hardware connection: Unplug and re-plug the card reader (for wired devices) or power cycle the reader (for wireless devices).

Still Need Help?

If you have toggled Bluetooth and re-plugged the card reader, but the app continually fails to establish a connection, please contact your Support Team for further hardware diagnostics.