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Resolving Failed Email Receipt Errors

What This Means

This error occurs because the receipt email wasn't sent to the customer. The system was unable to deliver the digital receipt through the email service. 

How to Fix It

To ensure the customer receives their proof of purchase, follow these exact steps:

  1. Verify email address: Double-check the customer's email address for any typos or formatting errors.
  2. Retry sending: Attempt to send the email receipt again in the mPOS app.
  3. Offer alternative: If it keeps failing, offer a printed receipt instead to complete the transaction.

Still Need Help?

If you have verified the email address and retried, but digital receipts continue to fail across multiple transactions, please contact your Support Team to check the email delivery system.