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Resolving Failed Discount Application Errors

What This Means

This error occurs because the discount couldn't be applied to the order. The system was unable to process or calculate the requested price reduction for the current cart items. 

How to Fix It

To apply the discount and adjust the order balance, follow these exact steps:

  1. Verify discount status: Check that the discount is still active, valid, and eligible for the items in the order.
  2. Retry application: Attempt to apply the discount again in the mPOS app.
  3. Apply manually and flag: If it fails again, apply the discount manually to the order and flag the issue to your manager.

Still Need Help?

If you have confirmed the discount is valid and tried re-applying it, but the error persists and manual overrides are unavailable, please contact your Support Team for further assistance.