---
title: Resolving Failed Employee Rating Submission Errors
description: "Steps to resolve the \"Failed to rate employee\" error on mPOS. Learn how to retry submitting the rating or report details to your support team."
---

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2. [mPOS](https://customers.aioapp.com/knowledgebase/mpos?hsLang=en)
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# Resolving Failed Employee Rating Submission Errors

## What This Means

**This error occurs because the app couldn't save the employee rating. The system was unable to transmit or store the submitted review details on the server.**  

### **How to Fix It**

To handle a failed rating submission, follow these exact steps:

1. **Retry submission:** Try submitting the rating again on the mPOS app.
2. **Document details:** If it fails again, note down the employee name and the specific rating intended.
3. **Report issue:** Share the recorded details with your manager or report it to your support team for manual entry or assistance.

---

#### **Still Need Help?**

If you have retried the submission and reported the issue to your manager, but continue to experience errors rating employees, please contact your Support Team for further assistance. 

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