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Resolving Payment Failed Errors

What This Means

This error occurs because the payment didn't go through. The transaction could not be completed successfully by the processor at the time of entry. 

How to Fix It

To handle the failed payment safely and prevent duplicate charges, follow these exact steps:

  1. Check order status: Review the order status before retrying the transaction to avoid double-charging the customer.
  2. Verify payment: If unsure whether the transaction went through, contact your support team to verify whether the payment was taken.
  3. Retry transaction: Once confirmed that no charge was processed, attempt the payment again.

Still Need Help?

If you have verified the order status and confirmed with Support that no payment was processed, but the payment continues to fail, please contact your Support Team for further troubleshooting.