---
title: Resolving Payment Failed Errors
description: "Steps to resolve the \"Error: Payment Failed\" message on mPOS. Learn how to check order status and prevent duplicate charges before retrying."
---

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1. [Order and Pay](https://customers.aioapp.com/knowledgebase?hsLang=en)
2. [mPOS](https://customers.aioapp.com/knowledgebase/mpos?hsLang=en)
3. [How to troubleshoot Auth and API Operation Errors](https://customers.aioapp.com/knowledgebase/mpos?hsLang=en#how-to-troubleshoot-auth-and-api-operation-errors)

# Resolving Payment Failed Errors

## What This Means

**This error occurs because the payment didn't go through. The transaction could not be completed successfully by the processor at the time of entry.** 

### **How to Fix It**

To handle the failed payment safely and prevent duplicate charges, follow these exact steps:

1. **Check order status:** Review the order status before retrying the transaction to avoid double-charging the customer.
2. **Verify payment:** If unsure whether the transaction went through, contact your support team to verify whether the payment was taken.
3. **Retry transaction:** Once confirmed that no charge was processed, attempt the payment again.

---

#### **Still Need Help?**

If you have verified the order status and confirmed with Support that no payment was processed, but the payment continues to fail, please contact your Support Team for further troubleshooting. 

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