---
title: Resolving Unexpected Server Errors
description: "Steps to resolve the \"Server error\" on mPOS. Learn how to pause, retry, and escalate server-side issues effectively."
---
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1. [Order and Pay](https://customers.aioapp.com/knowledgebase?hsLang=en)
2. [mPOS](https://customers.aioapp.com/knowledgebase/mpos?hsLang=en)
3. [How to troubleshoot Auth and API Operation Errors](https://customers.aioapp.com/knowledgebase/mpos?hsLang=en#how-to-troubleshoot-auth-and-api-operation-errors)
# Resolving Unexpected Server Errors
## What This Means
**This error occurs because the server ran into an unexpected problem. The issue is strictly on the server side and is not caused by your local mPOS device hardware or settings.**
### **How to Fix It**
To handle this temporary server issue, follow these exact steps:
1. **Pause briefly:** Wait a minute to allow the server to recover from any temporary spike or interruption.
2. **Retry operation:** Attempt your action again on the mPOS unit.
3. **Escalate if needed:** If it keeps happening, contact your support team to resolve the server-side issue.
---
#### **Still Need Help?**
If you have waited and retried, but the server error persists across multiple attempts, please contact your Support Team so our backend engineers can investigate the server logs.
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