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Resolving Cash Payment Failed Error

What This Means

This error occurs because the cash payment API failed. The system was unable to communicate with the backend service to process and record the cash transaction.  

How to Fix It

To retry processing the transaction, follow these exact steps:

  1. Acknowledge the error: Review the "Payment Failed" notification on your screen.
  2. Navigate back: Exit the error screen and go back to the previous screen.
  3. Retry payment: Re-attempt the payment to trigger the cash processing call again.

Still Need Help?

If you have gone back and retried the payment, but the cash payment API continues to fail, please contact our Support Team for further assistance.