Troubleshooting Terminal Disconnection & Automatic Reconnection Errors
What This Means
This status message appears because the card terminal lost connection with the application. The system has automatically initiated a process to restore the connection between the device and the app.
How to Fix It
To handle this situation, follow these exact steps:
- Wait for the system: Do not navigate away from the screen immediately.
- Allow automatic retry: Give the application time as it attempts to reconnect to the terminal automatically.
Still Need Help?
If the app continues to attempt to reconnect without success and the terminal remains disconnected, please contact our Support Team for further assistance.