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Error: Cancellation failed

What This Means

This error occurs because the payment cancel request failed. The system was unable to communicate or execute the cancellation signal with the payment terminal while processing was underway. 

How to Fix It

To handle the failed cancel request and reset the workflow, follow these exact steps:

  1. Wait for terminal timeout: Allow time for the payment request to naturally time out on the physical terminal.
  2. Re-attempt cancellation: Once the terminal has timed out, try cancelling the payment again from the screen.

Still Need Help?

If the terminal has timed out and attempting to cancel again still results in a "Cancellation failed" error, please contact our Support Team for further assistance.