---
title: Intent creation failed
description: "Learn how to resolve the \"Intent creation failed\" error when the payment process cannot start. Follow these steps to go back and retry the payment."
---

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# Intent creation failed

## What This Means

**This error occurs because the system could not start the payment process. A technical failure prevented the transaction initialization from being successfully generated.**

### **How to Fix It**

To attempt the payment process again, follow these exact steps:

1. **Acknowledge the error:** Review the "Intent creation failed" prompt on your screen.
2. **Navigate backward:** Exit the prompt and go back to the previous screen.
3. **Re-attempt transaction:** Retry the payment to initiate the process again.

---

#### **Still Need Help?**

If you have gone back and retried the payment, but the system continues to display "Intent creation failed" and cannot start the payment process, please contact our Support Team for further assistance.  

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