---
title: The payment device is offline
description: "Troubleshooting the \"payment device is offline\" error. Learn how to check your router proximity or ethernet cable to restore your terminal's internet connection."
---

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# The payment device is offline

## What This Means

**This error occurs because the terminal has no internet connection. The payment device cannot establish a network link to process the transaction.**

### **How to Fix It**

To resolve this issue and restore connectivity to the payment device, follow these exact steps:

1. **Check wireless connection:** If using a Wi-Fi or wireless connection, move the terminal closer to the router.
2. **Check physical connection:** If using a wired setup, check the ethernet cable to ensure it is securely plugged into the terminal and network port.
3. **Retry transaction:** Once an active internet connection is restored, proceed with the payment.

---

#### **Still Need Help?**

If you have moved the terminal closer to the router or verified the ethernet cable, but the payment device remains offline without an active internet connection, please contact our Support Team for further assistance. 

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