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Error: Payment device is not ready. Please check connection.

What This Means

This error occurs because the card terminal is offline. The system cannot establish communication with the payment device to process the transaction.

How to Fix It

To resolve this issue and reconnect the payment terminal, follow these exact steps:

  1. Check power: Verify that the card terminal is powered on.
  2. Check connection: Ensure the terminal is properly connected to the network or system.
  3. Retry transaction: Once the terminal is powered on and connected, retry processing the payment.

Still Need Help?

If you have verified that the terminal is powered on and connected, but you continue to receive the "Payment device is not ready" error, please contact our Support Team for further assistance.