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Error: Your payment was declined. Please check your payment method.

What This Means

This error occurs because the card was declined by the bank. The customer's issuing financial institution rejected the transaction, preventing the payment from being authorized and completed. 

How to Fix It

To complete the transaction, follow these exact steps:

  1. Inform the customer: Advise the customer that their card was declined by their bank.
  2. Request an alternative payment method: Ask the customer to try a different card or another accepted payment method.
  3. Re-attempt the transaction: Swipe, insert, tap, or enter the new payment method to process the payment.

Still Need Help?

If the customer has tried a different card or payment method and transactions continue to be declined, please contact our Support Team for further assistance.