Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Manager Approval Failed

What This Means

This error occurs because the Manager PIN was rejected during a payment action. The system could not verify or authorize the action due to an incorrect or unrecognized manager credential.

How to Fix It

To resolve this issue and proceed with the payment action, follow these exact steps:

  1. Acknowledge the rejection: Review the "Manager Approval Failed" error notification on your screen.
  2. Request re-entry: Ask the manager to re-enter their PIN into the prompt field.
  3. Verify accuracy: Ensure the manager enters their correct PIN before submitting the approval request again.

Still Need Help?

If the manager has re-entered their correct PIN and the system continues to show "Manager Approval Failed," please contact our Support Team for further assistance.