Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Refund Status: Refund is still in process

What This Means

This message appears because the refund has not settled yet. The system cannot email the receipt at this time because the transaction amount is still actively undergoing the refund process and has not reached completion. 

How to Fix It

To manage the receipt for this transaction, follow these exact steps:

  1. Acknowledge the status: Review the "Refund is still in process" message and note that the refund has not settled.
  2. Wait for completion: Pause and wait for the system to fully complete and settle the refund amount.
  3. Email the receipt: Once the refund process is entirely complete and settled, proceed to email the receipt to the recipient.

Still Need Help?

If you have waited for the refund to complete but the status remains unsettled, or if you are still unable to email the receipt after completion, please contact our Support Team for further assistance.