---
title: Cash Tips Cannot Be Added Error
description: Troubleshooting guide for the 'Cash tips cannot be added' error on the POS. Learn how to successfully bypass the warning screen and complete your checkout sequence.
---
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1. [Order and Pay](https://customers.aioapp.com/knowledgebase?hsLang=en)
2. [POS](https://customers.aioapp.com/knowledgebase/pos?hsLang=en)
3. [Fixing Common Tip Problems on Your POS](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#fixing-common-tip-problems-on-your-pos)
# Cash Tips Cannot Be Added Error
## What This Means
**This error occurs when a user attempts to input or apply a manual cash tip to a transaction at an invalid point in the checkout process. Based on system parameters, this notice indicates that the transaction session has already advanced past the tipping calculation phase, the selected checkout method does not support cash tip inputs, or a custom system rule restricts adding cash tips at this specific stage.**
### **How to Fix It**
Please perform the following steps to bypass the restriction and proceed with the transaction:
**Step 1: Acknowledge the Warning**
- Dismiss the error dialog box on your screen to return to the active payment interface.
**Step 2: Proceed Without a Cash Tip**
- Bypass the cash tip input line and proceed with completing the transaction sequence.
**Step 3: Document or Adjust Separately (Optional)**
- If the cash tip must be accounted for on the shift reports, process the base transaction first, then record the tips separately via the **Declare Tips** screen under the **My Day** menu, or handle it as a manual entry on the backend dashboard if permissions allow.
---
#### **Still Need Help?**
If you are unable to bypass this prompt, or if your site requires cash tips to be recorded precisely at this step but the system continues to display the "Cash tips cannot be added" error, please reach out to our support team for a verification of your payment flow configurations.
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