Failed to Get Service Charges Error
What This Means
This error occurs when the POS system is unable to calculate, retrieve, or apply automatic service charges to an active order. Based on system parameters, this issue is typically caused by a temporary data fetch failure or a localized communication lag between the terminal interface and the backend configuration server.
How to Fix It
Please perform the following recovery steps to successfully pull the service charge data:
Step 1: Exit the Current View
- Go back to the main table list, order layout, or the previous screen to clear the stuck session.
Step 2: Reopen the Ticket
- Select and reopen the ticket or table session again to re-trigger the automated service charge calculation.
Still Need Help?
If you have exited the view, reopened the ticket, and the system continues to display the "Failed to get service charges! Service charges could not be loaded" error, please reach out to our support team for further assistance.