---
title: Failed to Void Ticket Error
description: Troubleshooting guide for the 'Failed to void ticket' error on the POS. Learn how to refresh your screen and check for paid items blocking the void action.
---
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1. [Order and Pay](https://customers.aioapp.com/knowledgebase?hsLang=en)
2. [POS](https://customers.aioapp.com/knowledgebase/pos?hsLang=en)
3. [Ticket and Register](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#ticket-and-register)
# Failed to Void Ticket Error
## What This Means
**This error occurs when the POS system is unable to cancel or void an active order ticket. Based on system parameters, this issue is typically caused by a temporary display synchronization delay or because the system is blocking the action due to existing or partial payments already processed on the ticket.**
### **How to Fix It**
Please perform the following verification and recovery steps to resolve the voiding error:
**Step 1: Refresh the View**
- Exit the current screen or reload the interface to sync the latest ticket data.
**Step 2: Retry the Action**
- Attempt to void the ticket again after refreshing the screen to see if the command processes successfully.
**Step 3: Audit for Completed Payments**
- If the action remains blocked, inspect the ticket details closely to check if any individual items or partial balances have already been paid for. Fully processed payments must be addressed before the ticket can be voided.
---
#### Still Need Help?
If you have refreshed the screen, retried the void command, and verified that there are no paid items keeping the ticket blocked, but the system continues to display the "Failed to void ticket" error, please reach out to our support team for further assistance.
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