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Paid Orders Showing Unpaid

What This Means

 This issue occurs when a completed order continues to display an "Unpaid" status within the system. Based on system parameters, this behavior is typically caused by a payment processing error, an incomplete or partial payment transaction, a failure to properly close out the ticket after processing, an isolated terminal glitch, or a local internet connectivity drop preventing the status from updating. 

How to Fix It

Please perform the following verification steps to diagnose and correct the order status:

Step 1: Confirm Payment Completion

  • Verify that the payment was successfully completed and processed by the system.

Step 2: Inspect for Incomplete Amounts

  • Check the transaction details for any partial payments or small remaining balances that may be keeping the ticket open.

Step 3: Verify Ticket Closure

  • Confirm that the ticket was properly closed out after the payment was received.

Step 4: Determine the Scope Across Devices

  • Check if the same issue persists on other POS terminals or if it is isolated to one specific device.

Step 5: Check Network Connection

  • Check and verify whether the internet is actively connected on the POS terminal.

Still Need Help?

 If you have verified that the payment was successfully processed, confirmed there are no remaining partial balances, ensured the ticket was closed, and checked that the terminal is fully connected to the internet, please reach out to our support team for further assistance.