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Unable to Split Ticket

What This Means

 This issue occurs when the split-ticket functionality becomes unavailable or fails to process on the POS. Based on the system requirements, this is typically caused by a ticket that has already been closed or paid out, a lack of explicit split-ticket privileges assigned to the user's account, or a local terminal synchronization and connectivity error. 

How to Fix It

Please perform the following verification steps to identify and resolve the issue:

Step 1: Verify the Ticket Status

  • Open the ticket and ensure that it is currently open.
  • Confirm that the ticket has not already been paid or closed.

Step 2: Check User Permissions on the Dashboard

  • Access the management dashboard.
  • Verify that the user profile attempting the split has the required permissions enabled for split-ticket functionality.

Step 3: Investigate POS Sync Issues and Clear Cache

  • Test if the issue is isolated to a specific terminal by having the same user attempt to split the ticket on another POS device.
  • If the functionality works correctly on the other terminal, return to the original device, clear its cache, and try splitting the ticket again.

Still Need Help?

 If you have verified the ticket is open, confirmed user permissions on the dashboard, cleared the terminal cache, and the issue still persists, please reach out to our support team for further assistance.