---
title: Unable to Declare tips
description: Having trouble entering your tips? Learn how to fix tip declaration issues on the POS by verifying your clock-in status and using the employee dashboard.
---
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1. [Order and Pay](https://customers.aioapp.com/knowledgebase?hsLang=en)
2. [POS](https://customers.aioapp.com/knowledgebase/pos?hsLang=en)
3. [Tips](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#tips)
# Unable to Declare tips
## What This Means
If you are unable to enter or record your tips at the end of a shift, it usually means a step in the declaration workflow was skipped or the terminal requires a quick verification of your current shift status. To declare tips successfully, the employee must have an active, clocked-in session on that specific terminal.
> ⚠️ **Note:** Always double-check your total before tapping confirm. Declaring tips accurately ensures your daily cash drop matches the system logs and prevents discrepancy flags during the nightly audit.
### How to fix it:
Follow these steps to access and submit your tip declaration through the employee dashboard:
- **Step 1: Access the Employee Dashboard** Open the main POS menu and select the **Employee Dashboard** view.
- **Step 2: Verify Active Shift Status** Before proceeding, look at the status indicator to confirm the employee is currently **clocked in**. If they are clocked out, the tip option will be greyed out or inaccessible.
- **Step 3: Trigger the Tip Prompt** On the active employee dashboard screen, locate and tap the **Declare Tips** button. This will launch the declaration pop-up window.
- **Step 4: Navigate to the Cash Section** Inside the pop-up, locate the tab selection at the top and select the **Cash Tips** tab.
- **Step 5: Input the Total Amount** Use the on-screen keypad to enter the exact amount of cash tips received.
- **Step 6: Review and Save** Carefully review the numbers on the screen to ensure there are no typos. Once verified, tap **Done**. A confirmation banner reading *"Tips Added Successfully"* should appear.
- **Step 7: Audit the Entry** To ensure the system registered the amount correctly, navigate to the **Cash Drawer** menu and check the live transaction/shift logs to verify the entry is listed.
---
#### Still Need Help?
If the "Declare Tips" button remains greyed out or the pop-up fails to appear after verifying your clock-in status, there may be a restriction on your user role. Please contact your shift supervisor to verify your payroll settings, or reach out to support for technical troubleshooting.
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