---
title: "Error: Something went wrong. Please try again."
description: Network connection issue, POS offline, kiosk internet issue, WiFi troubleshooting, ethernet connection problem, POS connectivity error, internet issue POS, dashboard connection error
---
[Skip to content](https://customers.aioapp.com/knowledgebase/gratuity-charges-not-being-auto-applied-on-orders-clone-0-0-0-0-0-0#main-content)
English
Show submenu for translations
Open main navigation
Close main navigation
- English
Show submenu for translations
- Contact us
Contact us
How can we help you?
- There are no suggestions because the search field is empty.
1. [Order and Pay](https://customers.aioapp.com/knowledgebase?hsLang=en)
2. [POS](https://customers.aioapp.com/knowledgebase/pos?hsLang=en)
3. [Network and Connectivity](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#network-and-connectivity)
# Error: Something went wrong. Please try again.
## What This Means
##### *This is a general "hiccup" message. It means the application ran into a small snag it didn't expect—like a runner tripping on a sidewalk. It doesn't mean anything is broken permanently; the system just needs a moment to get back on its feet.*
Common causes include:
- Temporary server communication delays
- Network instability
- Expired login sessions
- Browser or app cache issues
- Brief background processing interruptions
Common symptoms include:
- Actions failing unexpectedly
- Pages not loading correctly
- Buttons not responding
- Random error pop-ups during normal usage
### How to fix it:
#### 1. **The "Instant Retry"**
Immediately try the same action again.
Temporary interruptions often resolve on a second attempt.
#### 2. **The "Deep Breath" Wait**
If the retry fails:
1. Wait approximately **10 to 20 seconds**
2. Attempt the action again
This allows the system time to recover from temporary background delays.
#### 3. **Refresh the Screen**
##### On Web Browser:
1. Click the browser **Reload/Refresh** button
- Usually shown as a circular arrow icon
##### On App/POS:
1. Return to the main menu
2. Reopen the affected screen or page
#### 4. Restart the Application
1. Completely close the browser, app, POS, or mPOS application
2. Reopen the application
3. Retry the action
Restarting the application often resolves temporary cache or session issues.
#### 5. Check Your Login Session
Sometimes the error occurs because the login session has expired.
1. Log out of the application
2. Log back in using your credentials
3. Retry the action
---
#### 6. Switch Network Connection
If the issue continues:
- Switch from Wi-Fi to mobile data
- Or switch from mobile data to Wi-Fi
A temporary internet connectivity issue may be causing the interruption.
---
#### Still Need Help?
If the issue persists after following the steps above:
- Contact your manager
- Reach out to the support team for further assistance
Provide details such as:
- Device type
- Error message shown
- Whether the issue is affecting multiple devices
- Network type (Wi-Fi or Ethernet)
- [POS](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#main-content)
- [Features](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#features)
- [Network and Connectivity](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#network-and-connectivity)
- [Orders Hub](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#orders-hub)
- [Tips](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#tips)
- [Ticket and Register](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#ticket-and-register)
- [Split Ticket](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#split-ticket)
- [Device and Session](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#device-and-session)
- [Cash Drawer](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#cash-drawer)
- [Billing & Payments](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#billing-payments)
- [Splash and App Startup](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#splash-and-app-startup)
- [Fixing Common Tip Problems on Your POS](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#fixing-common-tip-problems-on-your-pos)
- [Quick Fixes for POS Refund and Return Issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#quick-fixes-for-pos-refund-and-return-issues)
- [Quick Fixes for General Payment issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#quick-fixes-for-general-payment-issues)
- [Fixing Card Payment Errors and Issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#fixing-card-payment-errors-and-issues)
- [Fixing Cash Payment Errors and issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#fixing-cash-payment-errors-and-issues)
- [Fixing Gift Card Payment Errors and Issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#fixing-gift-card-payment-errors-and-issues)
- [Fixing Discount Related Issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#fixing-discount-related-issues)
- [Fixing Custom Items Related Issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#fixing-custom-items-related-issues)
- [Fixing Customer Creation Issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#fixing-customer-creation-issues)
- [Menuboard](https://customers.aioapp.com/knowledgebase/menuboard?hsLang=en#main-content)
- [Hardware & Displays](https://customers.aioapp.com/knowledgebase/menuboard?hsLang=en#hardware-displays)
- [KDS](https://customers.aioapp.com/knowledgebase/kds?hsLang=en#main-content)
- [Kitchen Operations](https://customers.aioapp.com/knowledgebase/kds?hsLang=en#kitchen-operations)
- [mPOS](https://customers.aioapp.com/knowledgebase/mpos?hsLang=en#main-content)
- [Authorization Credentials Expired](https://customers.aioapp.com/knowledgebase/mpos?hsLang=en#authorization-credentials-expired)
- [How to troubleshoot Auth and API Operation Errors](https://customers.aioapp.com/knowledgebase/mpos?hsLang=en#how-to-troubleshoot-auth-and-api-operation-errors)
[](http://www.aioapp.com)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, AiO App