Unstable internet connection!
What This Means
This message appears when the POS, mPOS, Kiosk, or Dashboard is unable to communicate with the server due to an unstable or disconnected internet connection.
Common symptoms include:
- Actions failing to load or complete
- Orders not syncing
- Payments failing to process
- Dashboard pages not loading
- Error messages related to connectivity or timeouts
This issue is usually caused by:
- Weak or disconnected Wi-Fi
- Ethernet cable connectivity issues
- Internet outages
- Network instability
How to fix it:
1. Check Wi-Fi Connection
- Verify the device is connected to the correct Wi-Fi network.
- Ensure the Wi-Fi signal is stable and active.
- If needed:
- Disconnect and reconnect to Wi-Fi
- Restart the router/modem
2. Check Ethernet Connection
If using a wired connection:
- Ensure the ethernet cable is securely connected.
- Verify the cable is not damaged or loose.
- Test the connection by opening a webpage or retrying the action.
3. Retry the Action
Once the connection has been confirmed:
- Return to the POS, Kiosk, or Dashboard.
- Retry the failed action.
Still Need Help?
If the issue persists after following the steps above:
- Contact your manager
- Reach out to the support team for further assistance
Provide details such as:
- Device type
- Error message shown
- Whether the issue is affecting multiple devices
- Network type (Wi-Fi or Ethernet)