---
title: Unstable internet connection!
description: Network connection issue, POS offline, kiosk internet issue, WiFi troubleshooting, ethernet connection problem, POS connectivity error, internet issue POS, dashboard connection error
---
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1. [Order and Pay](https://customers.aioapp.com/knowledgebase?hsLang=en)
2. [POS](https://customers.aioapp.com/knowledgebase/pos?hsLang=en)
3. [Network and Connectivity](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#network-and-connectivity)
# Unstable internet connection!
## What This Means
**This message appears when the POS, mPOS, Kiosk, or Dashboard is unable to communicate with the server due to an unstable or disconnected internet connection.**
Common symptoms include:
- Actions failing to load or complete
- Orders not syncing
- Payments failing to process
- Dashboard pages not loading
- Error messages related to connectivity or timeouts
This issue is usually caused by:
- Weak or disconnected Wi-Fi
- Ethernet cable connectivity issues
- Internet outages
- Network instability
### How to fix it:
#### 1. Check Wi-Fi Connection
1. Verify the device is connected to the correct Wi-Fi network.
2. Ensure the Wi-Fi signal is stable and active.
3. If needed:
- Disconnect and reconnect to Wi-Fi
- Restart the router/modem
#### 2. Check Ethernet Connection
If using a wired connection:
1. Ensure the ethernet cable is securely connected.
2. Verify the cable is not damaged or loose.
3. Test the connection by opening a webpage or retrying the action.
#### 3. Retry the Action
Once the connection has been confirmed:
1. Return to the POS, Kiosk, or Dashboard.
2. Retry the failed action.
---
#### Still Need Help?
If the issue persists after following the steps above:
- Contact your manager
- Reach out to the support team for further assistance
Provide details such as:
- Device type
- Error message shown
- Whether the issue is affecting multiple devices
- Network type (Wi-Fi or Ethernet)
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- [Fixing Common Tip Problems on Your POS](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#fixing-common-tip-problems-on-your-pos)
- [Quick Fixes for POS Refund and Return Issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#quick-fixes-for-pos-refund-and-return-issues)
- [Quick Fixes for General Payment issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#quick-fixes-for-general-payment-issues)
- [Fixing Card Payment Errors and Issues](https://customers.aioapp.com/knowledgebase/pos?hsLang=en#fixing-card-payment-errors-and-issues)
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- [Authorization Credentials Expired](https://customers.aioapp.com/knowledgebase/mpos?hsLang=en#authorization-credentials-expired)
- [How to troubleshoot Auth and API Operation Errors](https://customers.aioapp.com/knowledgebase/mpos?hsLang=en#how-to-troubleshoot-auth-and-api-operation-errors)
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