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Adding Custom Modifier to an Item

What This Feature Does

The Custom Modifier feature allows staff to manually add a custom modifier to an item directly from the POS or mPOS during order creation.

This is useful when:

  • A customer requests a special customization not already available in preset modifiers
  • Additional charges need to be added for custom requests
  • Staff need flexibility for one-off modifications

Examples include:

  • Extra toppings
  • Special cooking instructions
  • Custom add-ons
  • Additional charges for substitutions

Once enabled, users can create a modifier on the fly while adding items to a ticket.

 

Steps to Enable and Use Custom Modifier

1. Open POS Settings

  1. Log in to the Web Dashboard.
  2. Navigate to:
    • Order & Pay
    • POS Settings

2. Enable Custom Modifier Option

  1. Locate the setting:
    • Custom Modifier Option
  2. Enable the setting.

3. Clear POS/mPOS Storage

After enabling the setting:

  1. Clear the storage/cache of the POS or mPOS device.
  2. Reopen the POS application.

This ensures the latest settings sync correctly to the device.

4. Add Custom Modifier on POS/mPOS

  1. Log in to the POS or mPOS device.
  2. Add an item to a ticket.
  3. In the modifier pane, a new button labeled:
    • Custom Modifier
      will appear.

5. Create the Custom Modifier

  1. Tap the Custom Modifier button.
  2. A pop-up window will appear.
  3. Enter:
    • Modifier Name
    • Modifier Price (if applicable)
  4. Tap Done

6. Verify Modifier on Ticket

The custom modifier should now appear under the selected item on the ticket.

Still stuck?   If you still do not see the expected results after following these steps, please contact our support team for further assistance.