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Service Charges Not Being Auto Applied on Orders

What this means? 

This issue occurs when service charges are not automatically added to customer orders even though a service charge has already been configured in the Dashboard.

This can affect orders placed through:

  • POS
  • Online Ordering
  • Kiosk
  • Other enabled ordering modules

Common symptoms include:

  • Orders showing no service charge at checkout
  • Service charge only appearing when added manually
  • Service charge applying on some modules but not others

This usually happens when:

  • Auto apply is disabled
  • Minimum guest count is set incorrectly
  • The required module is not selected under service charge settings
  • Changes were saved but not published

How to fix it:

 1. Open Service Charge Settings

  1. Log in to the Dashboard.
  2. Navigate to:
    • Order & Pay
    • Payments
    • Service Charge

2. Check Service Charge Configuration

  1. On the right side, locate the required service charge from the list.
  2. Click the 3-dot menu beside the service charge.
  3. Select Edit.

Verify the following settings:

  • Auto apply this service charge → Set to Yes
  • Minimum guest count → Set to 1

3. Verify Module Assignment

  1. Scroll down to the Modules section.
  2. Ensure the service charge is enabled for the required modules:
    • POS
    • Online Ordering
    • Kiosk
    • Any other applicable module

At minimum, confirm that POS is selected if the issue is occurring on POS orders.

4. Save and Publish Changes

  1. Click Save
  2. Click Publish

5. Test the Service Charge

After publishing:

  1. Create a new order on the POS (or affected module).
  2. Verify whether the service charge is now being automatically applied

Still stuck?   If the issue is still not resolved after following these steps, please contact our support team for further assistance.